A helping paw.A message away.
Questions before you buy, updates on your order or help with an item? Tell us a little about it, and our customer care team will take it from there.
What brings you by?
Choose a topic to start your message.
A little detail helps a lot.
Send what applies to your question, and we'll take it from there.
Your order number
For an order question, include the number from your confirmation email and the email address used at checkout.
The product you're asking about
A product name or link, plus the size or colour you have in mind, helps us understand what you need.
A photo, if something isn't right
For a wrong or damaged item, clear photos of the item and packaging help us check what's happened.
Your answer might be right here.
How long does delivery take?
Delivery usually takes 3–7 business days worldwide. This is an estimate; public holidays, customs checks or local delivery delays can affect arrival times. If you need help with an order, email us with your order number.
Is shipping really free?
Yes. Pethic offers free worldwide shipping on every order, with no minimum spend. If you have a question about delivery to a specific destination, ask our team before ordering.
How do I request a return?
Pethic offers a 30-day return window. Email service@pethic.com with your order number and the item you'd like to return. We'll confirm eligibility and give you the correct instructions before you send anything back.
Where can I check my order?
Sign in to My orders to view your order status, and follow any tracking link provided in your shipping email. If you ordered as a guest or can't find an update, email our team with your order number.
A little help goes a long way.
service@pethic.com