Free worldwide shipping
Free delivery on every order. No minimum spend.
From our store to your pet's world
Shipping & returns.A little peace of mind.
The delivery details, the return steps and a helping paw when you need one. Here's what to expect when you shop with Pethic.
Good things for everyday pet life.
Delivery is on us, wherever you call home.
- Free worldwide shippingEvery order. No minimum spend.
- 3–7 business daysOur usual delivery estimate.
- 30-day return windowOur team will guide you through it.
From checkout to your doorstep
A happier delivery day.
A few clear details to help you plan for your pet's next favourite find.
Your delivery, at a glance
- Shipping cost
Free worldwide shipping on every order, with no minimum spend.
- Delivery time
Delivery usually takes 3–7 business days worldwide. Business days exclude weekends and public holidays.
- Destinations
We offer worldwide delivery. Product availability can vary by destination. Contact us if you'd like help checking a particular item or address.
Delivery times are estimates. Customs checks or local delivery delays can affect arrival. If your order is taking longer than expected, email service@pethic.com with your order number.
A helping paw with returns
Need to send something back?
We offer a 30-day return window. Contact our customer care team to request a return and get the instructions for your order.
30 daysReturn window
Tell us about your return
Email service@pethic.com with your order number, the item you'd like to return and a short explanation of your request.
Get your return instructions
Our team will confirm eligibility, the correct return address and any applicable return costs. Please wait for those details before sending your parcel.
Send it back with care
Follow the packing and postage instructions provided for your return. Keep your postage receipt and any tracking details so the parcel can be traced.
Request a return
Please contact customer care first so you receive the correct return address and guidance for your item.
Damaged or incorrect item?
Let us know as soon as possible. Include your order number and clear photos of the item and its packaging label so we can check what happened and help with the next step.
Get help with an itemWaiting for a refund update?
If you've sent a return and need an update, email our team with your order number and return tracking details. We'll check its status and explain the next steps.
Ask about a return or refundThe everyday details
Visit customer helpA few common questions.
Who pays for return shipping?
Our customer care team will confirm any applicable return costs and postage instructions for your order. Email service@pethic.com before sending the item back.
What condition does a return need to be in?
Tell us which item you'd like to return and its current condition. Our team will confirm eligibility and any packing requirements for your item before you post it.
Can I exchange an item?
Email our team with your order number and the option you'd prefer. We'll check availability and eligibility, then guide you through the next steps.
When will my refund arrive?
For the status and expected timing of a refund, contact service@pethic.com with your order number. If you've posted a return, include its tracking details so we can check it.
Can I change my delivery address?
Please contact us as soon as possible with your order number and the change you'd like to make. We'll check the order's progress and let you know what's possible. Updating a saved address in your account does not change an order you've already placed.
What if only part of my order arrives?
Items may arrive in separate packages. If part of your order is missing or you're unsure about a delivery, email us with your order number and the items you've received. We'll help you check the rest.
What if my delivery is taking longer?
Check your order status and any tracking link in your shipping email. If the usual 3–7 business day estimate has passed or an update is unclear, contact our team with your order number.
Are there customs or import charges?
Local customs or import charges depend on the destination's rules and may be handled separately from checkout. Review the amounts shown at checkout, and contact us before ordering if you're unsure about your destination.