Good answers.Happier pet days.

Delivery usually takes 3–7 business days worldwide. Business days exclude weekends and public holidays. This is an estimate; customs checks or local delivery delays can occasionally affect arrival times.

Need help with a delivery? Email service@pethic.com with your order number.

Shipping is free worldwide on every order, with no minimum spend. Whether it's one small treat or a basket of everyday essentials, delivery is on us.

We offer worldwide shipping. Product availability can vary by destination, so choose your delivery country when shopping. If you'd like us to check a specific product or address before you order, email our team.

Sign in to My orders to check your order status, and follow any tracking link provided in your shipping email. Ordered as a guest or can't find an update? Send us your order number and the email address used at checkout, and we'll help you check.

Items may arrive in separate packages, depending on the products in your order. If part of your order has arrived and you're unsure about the rest, contact us with your order number so we can check each item.

Please email service@pethic.com as soon as possible with your order number and the change you'd like to make. We'll check its progress and let you know what's possible. Changes or cancellation may no longer be possible once an order is being prepared or has shipped.

Contact us straight away with your order number and the correct address. Updating a saved address in your account does not update an order already placed. We'll check whether the order's delivery details can still be changed.

Pethic offers a 30-day return window. To request a return, email service@pethic.com with your order number and the item you'd like to return. Our team will confirm eligibility and guide you through the next steps.

Email our team before sending anything back. Include your order number, the item and a short explanation of your request. We'll provide the correct return address and instructions for your order, including any applicable return costs. Please wait for those instructions before posting your parcel.

Let's get it sorted. Email service@pethic.com with your order number and clear photos of the item and its packaging label. We'll check what happened and help arrange the appropriate next step.

Please contact us with your order number and photos of the damage, the item and its packaging. Keep the packaging while we review your request. Our team will help you work out a suitable resolution.

Need a different size, colour or item? Email us with your order number and the option you'd prefer. We'll check return eligibility and availability, then explain the exchange or return options for your order.

Visit My account to sign in or view the available registration options. An account makes it easier to find your orders and manage saved details. If you need help accessing an account, email our team using the email address associated with it.

Sign in to My account and open the address section to update your saved details for future orders. For an order you've already placed, contact us directly so we can check whether an address change is still possible.

The payment methods available for your order are shown at checkout. Pethic displays Visa, Mastercard and PayPal among its payment options; availability can depend on your location and checkout settings.

Payments are processed through the payment provider selected at checkout. Any option to save a payment method is shown during that provider's payment process. If you have a question about a saved payment method, contact the provider or ask our team for guidance. Please never send full card details by email.

Review the amounts shown at checkout before placing your order. Any local customs or import charges depend on the destination's rules and may be handled separately from checkout. If you're unsure about an order total or delivery destination, contact us before ordering.

A pre-order is available only if the product page specifically offers that option. Otherwise, email us with the product name or link and the size or colour you'd like. We'll help you check availability or find another option.