Privacy Policy

Last updated: 8/19/2026

At Pethic, we value your privacy and are committed to handling personal information responsibly, transparently and securely.

This Privacy Policy explains what personal data we collect, why we collect it, how it is used, who it may be shared with and what rights you may have.

1. Who Is Responsible for Your Data?

Pethic is the controller of personal information processed in connection with this online store, except where another organisation acts as an independent controller for its own services.

You can contact us regarding privacy matters at:

Privacy Email: service@pethic.com
Company Registration Number: 89623436
VAT Number: NL004747983B24

2. Personal Data We May Collect

Depending on how you use our website, we may collect the following categories of personal information.

Identity and Contact Information

This may include:

• first and last name;

• email address;

• telephone number;

• billing details;

• delivery information; and

• account information.

Order Information

This may include:

• products purchased;

• order number;

• order date;

• order value;

• shipping method;

• delivery status;

• returns;

• refunds; and

• customer service history.

Payment Information

Payments may be processed by independent payment service providers.

We may receive information such as:

• payment status;

• transaction identifier;

• payment method; and

• limited billing information.

We do not necessarily receive or store complete payment card details.

Technical Information

When you use our website, we may collect information such as:

• IP address;

• browser type;

• device type;

• operating system;

• approximate device information;

• pages visited;

• referring website;

• website interactions;

• session information; and

• cookie identifiers.

Communications

If you contact us, we may process the contents of your communication and information relating to your enquiry, complaint or support request.

Marketing Information

Where applicable, we may process:

• marketing preferences;

• newsletter subscriptions;

• campaign interactions; and

• consent records.

3. How We Use Personal Data

We may process personal information to:

• process and fulfil orders;

• arrange shipping and delivery;

• provide tracking information;

• process payments;

• handle returns and refunds;

• respond to customer service requests;

• manage customer accounts;

• prevent fraud and abuse;

• protect our website and systems;

• comply with tax, accounting and other legal obligations;

• improve our website and services;

• measure website performance;

• understand customer behaviour;

• send service-related communications;

• send marketing communications where legally permitted; and

• establish, exercise or defend legal claims.

4. Legal Bases for Processing

Where the General Data Protection Regulation or equivalent privacy legislation applies, we rely on one or more appropriate legal bases.

These may include:

Performance of a Contract

We process information where necessary to:

• process your order;

• take payment;

• arrange fulfilment;

• provide delivery;

• process returns; and

• provide customer service relating to your purchase.

Legal Obligations

Certain information may be processed or retained where necessary to comply with legal requirements, including taxation, accounting and consumer protection obligations.

Legitimate Interests

Where permitted, we may process data when reasonably necessary for legitimate business interests, such as:

• preventing fraud;

• securing our website;

• improving our services;

• handling legal claims; and

• understanding the performance of our business.

Where required, we balance these interests against your rights and freedoms.

Consent

We may rely on your consent for activities such as:

• certain marketing communications;

• non-essential cookies; or

• certain analytics or advertising technologies.

Where processing relies on consent, you may withdraw your consent at any time.

5. Dropshipping and Fulfilment Partners

Because we use dropshipping and third-party fulfilment services, we may need to provide certain personal information to suppliers, fulfilment centres and logistics providers.

This may include:

• your name;

• delivery details;

• telephone number where required for delivery;

• email address where operationally necessary;

• products ordered; and

• order reference information.

We only intend to provide information reasonably necessary to process and deliver your order.

Our fulfilment partners may operate outside your country or outside the European Economic Area.

6. International Data Transfers

Some suppliers, fulfilment partners, software providers or service providers may process personal information in countries outside the European Economic Area.

Where applicable privacy law requires safeguards for an international transfer, we will use an appropriate legal transfer mechanism or other recognised safeguard where required.

Depending on the circumstances, these safeguards may include adequacy decisions or approved contractual protections.

7. Service Providers

We may share personal information with organisations that help us operate our business, including:

• ecommerce hosting providers;

• payment processors;

• fulfilment suppliers;

• shipping carriers;

• customer service providers;

• email providers;

• accounting services;

• fraud prevention providers;

• website analytics providers;

• marketing platforms; and

• IT and security providers.

These organisations receive information only as required for their relevant function or where another lawful basis for disclosure applies.

8. Payment Providers

Payment transactions may be handled by third-party payment providers.

When you make a payment, certain information may therefore be processed directly by the relevant provider under its own privacy practices.

We recommend reviewing the privacy information supplied by your chosen payment provider.

9. Shipping Providers

We may provide your information to shipping and logistics providers to:

• create shipping labels;

• deliver parcels;

• provide delivery notifications;

• facilitate customs processing where applicable; and

• manage delivery problems.

10. Cookies and Similar Technologies

Our website may use cookies and comparable technologies.

These may include:

Essential Cookies

Necessary for functions such as:

• shopping cart functionality;

• checkout;

• authentication;

• security; and

• remembering essential website settings.

Analytics Cookies

Used, where permitted, to understand how visitors use our website and to improve its performance.

Marketing Cookies

Used, where permitted, to measure advertising campaigns, personalise marketing or show relevant advertisements.

Where legally required, non-essential cookies will not be used until the necessary consent has been obtained.

You can also adjust cookie settings through your browser or through any cookie preference tool available on our website.

11. Email Marketing

If you subscribe to promotional emails, we may send information about:

• new products;

• promotions;

• discounts;

• special offers; and

• other relevant store news.

Where consent is legally required, we will request it before sending such communications.

You may unsubscribe at any time through the unsubscribe link in a marketing email or by contacting us.

Transactional emails relating to an order, payment, return or customer service request are not marketing communications and may still be sent where necessary.

12. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including applicable legal, tax, accounting, fraud-prevention and dispute-resolution requirements.

Retention periods may differ depending on the category of information.

When information is no longer required, we will delete or anonymise it where appropriate.

13. Security

We use reasonable technical and organisational safeguards designed to protect personal information against:

• unauthorised access;

• accidental loss;

• misuse;

• alteration;

• disclosure; and

• destruction.

However, no internet-based system can be guaranteed to be completely secure.

You are responsible for keeping any account password confidential.

14. Your Privacy Rights

Depending on the law applicable to you, you may have rights relating to your personal information.

These may include the right to:

• request access to your personal data;

• request correction of inaccurate data;

• request deletion of your data;

• request restriction of processing;

• object to certain processing;

• receive certain data in a portable format;

• withdraw consent;

• object to direct marketing; and

• lodge a complaint with an appropriate data protection authority.

These rights may be subject to legal conditions and exceptions.

15. Exercising Your Rights

To submit a privacy request, contact:

service@pethic.com

We may need to verify your identity before responding to certain requests in order to protect your personal information.

We will respond within the period required by applicable law.

16. Children’s Privacy

Our store is not intended to knowingly collect personal information directly from children who cannot legally provide the required consent or enter into a purchase agreement.

If you believe that a child has provided personal information to us improperly, please contact us.

17. Fraud Prevention

We may process order, payment, device and transaction information to detect or prevent:

• fraudulent transactions;

• payment abuse;

• account misuse;

• security incidents; and

• other unlawful activity.

Where appropriate, information may be shared with payment processors, fraud-prevention providers or competent authorities.

18. Disclosure Required by Law

We may disclose personal information where reasonably necessary to:

• comply with a legal obligation;

• respond to a valid request from a competent authority;

• enforce our legal rights;

• protect customers;

• investigate fraud; or

• protect the security of our services.

19. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of websites we do not operate.

We encourage you to review their privacy policies before providing personal information.

20. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technologies, suppliers or legal obligations change.

The latest version will be published on this page together with its effective date.

21. Contact Us

For questions about this Privacy Policy or the way we handle personal information, contact:

Pethic
Email: service@pethic.com